Support Engineer - Software
Abacus (company site, opens in a new tab)2–5 yrsChennaiOn-siteDirect career pageEst. 4.5–9 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide L2/L3 technical support for enterprise and SaaS software applications focusing on troubleshooting application, database, API, and integration issues.
- Manage incidents and service requests ensuring SLA compliance, including escalation of complex technical problems with detailed analysis.
- Support software deployments, upgrades, patches, and monitor application health to identify and address recurring issues while maintaining technical documentation.
Minimum Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent experience.
- 2–5 years of experience in technical support, application support, software engineering, or IT operations involving enterprise or SaaS applications.
- Proficiency in SQL databases, REST APIs, Windows/Linux OS, and ticketing systems (e.g., Jira, ServiceNow) is mandatory.
- Willingness to work in a 24/7 support environment.
Ideal Candidate Profile
- Experienced in operating within cross-functional teams including Engineering, DevOps, QA, and Product for incident resolution and release validation.
- Demonstrates strong analytical skills to identify root causes using logs and reproduce defects under SLA-driven conditions.
- Comfortable handling multifaceted software support issues and managing priorities in a fast-paced, customer-facing environment.