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Job Description
Structured overview of role & requirementsAbout This Role
Design, develop, and execute comprehensive test plans for Genesys Cloud CX contact center solutions covering functional, integration, regression, and UAT levels.
Validate complex Genesys Cloud components and integrations including IVR, call routing, skill-based routing, digital channels, and CRM platforms.
Manage defect lifecycle using tools like Jira or Azure DevOps and support migration, release validation, and hypercare activities ensuring quality releases.
Minimum Requirements
5-8 years of experience in Genesys Cloud Contact Center testing or administration.
Hands-on experience with Genesys Cloud CX and understanding of contact center technologies including IVR, ACD, SIP, SBC, WebRTC, and call recording.
Ability to create detailed test cases from requirements and call-flow designs; experience in defect management and Agile SDLC process.
Work Experience Required: 5-8 years; Location: Hyderabad, Telangana; Notice Period: Not explicitly mentioned.
Ideal Candidate Profile
Experienced in end-to-end testing of contact center solutions with strong telephony and CRM integration knowledge.
Comfortable working with Agile methodologies and coordinating closely with multiple stakeholders including developers and business users.
Capable of delivering detailed status reports and metrics, driving continuous improvement in testing standards and automation.