Genesys Cloud Testing Engineer
Wipro Limited (company site, opens in a new tab)5–8 yrsHyderabadOn-siteDirect career pageEst. 8–18 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Design, develop, and execute comprehensive test plans for Genesys Cloud CX contact center solutions covering functional, integration, regression, and UAT levels.
- Validate complex Genesys Cloud components and integrations including IVR, call routing, skill-based routing, digital channels, and CRM platforms.
- Manage defect lifecycle using tools like Jira or Azure DevOps and support migration, release validation, and hypercare activities ensuring quality releases.
Minimum Requirements
- 5-8 years of experience in Genesys Cloud Contact Center testing or administration.
- Hands-on experience with Genesys Cloud CX and understanding of contact center technologies including IVR, ACD, SIP, SBC, WebRTC, and call recording.
- Ability to create detailed test cases from requirements and call-flow designs; experience in defect management and Agile SDLC process.
- Work Experience Required: 5-8 years; Location: Hyderabad, Telangana; Notice Period: Not explicitly mentioned.
Ideal Candidate Profile
- Experienced in end-to-end testing of contact center solutions with strong telephony and CRM integration knowledge.
- Comfortable working with Agile methodologies and coordinating closely with multiple stakeholders including developers and business users.
- Capable of delivering detailed status reports and metrics, driving continuous improvement in testing standards and automation.