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Job Description
Structured overview of role & requirementsAbout This Role
Provide advanced technical support and incident resolution across multiple technology domains including Cloud, Security, Networking, and Applications.
Manage high-complexity tickets, ensure zero SLA breaches, and proactively identify service optimizations and automation opportunities.
Mentor and coach junior engineers and L2 teams, create knowledge articles, support projects and disaster recovery functions.
Minimum Requirements
Extensive Managed Services experience handling complex cross-technology infrastructure.
Strong understanding of ITIL processes.
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
Work Experience Required: Extensive Managed Services experience (specific years not explicitly mentioned).
Ideal Candidate Profile
Experienced in cross-technology managed services with the capability to handle high-complexity, multi-domain infrastructure problems.
Skilled in technical mentorship and knowledge transfer to junior teams and L2 support.
Comfortable working in dynamic, culturally diverse environments with client-focused communication and vendor management.