IN_Senior Associate_Core Banking_FS Tech_Advisory_Gurgaon

Own end-to-end retail banking process optimization for Deposits, Lending, and Payments including discovery, design, rollout, and continuous improvement.

Collaborate with business, operations, risk/compliance, and technology teams to ensure efficiency, regulatory compliance, and high customer satisfaction.

Lead process documentation (BRD/FRD, BPMN maps, SOPs), UAT planning and execution, metrics tracking, and support internal/external audits and change adoption.

4-7 years of experience in retail banking process consulting with exposure to Deposits, Lending or Payments; cross-domain exposure preferred.

Must have strong regulatory and compliance knowledge: RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, card dispute/chargeback rules.

Bachelor's degree in Engineering (BE/BTech) and/or MBA required.

Hands-on experience documenting BRDs/FRDs, process mapping with BPMN, SOPs, and leading UAT is mandatory.

Experienced in core banking platforms (e.g., Finacle, Flexcube), lending management systems, and payment gateways with integration knowledge.

Strong stakeholder management skills with ability to translate business needs into functional requirements and collaborate cross-functionally.

Familiarity with process improvement methodologies such as Lean/Six Sigma and proficiency in Excel and PowerPoint for management communication.