Senior Engineer MS, EUS

Maintain and ensure smooth operation of clients' IT infrastructure by proactively monitoring and resolving technical incidents and problems within agreed SLAs.

Manage work queues, execute changes with risk mitigation, contribute to change management, and audit incident/request tickets for quality improvements and automation opportunities.

Handle client escalations, assist in disaster recovery functions/tests, collaborate across teams, and support L1 engineers in a cross-technology managed services environment.

Moderate-level experience in managed services handling cross-technology infrastructure.

Proficiency with ticketing tools, preferably ServiceNow, and knowledge of ITIL processes.

Bachelor's degree in IT/Computing or equivalent work experience.

Workplace location: On-site. Notice period: Not explicitly mentioned in the JD.

Experienced in cross-technology IT infrastructure with operational knowledge of incident management and change control in a managed services setting.

Able to work under pressure, manage client interactions professionally, and adapt to changing circumstances including longer working hours when required.

Comfortable collaborating across diverse teams and cultures, with effective communication skills and a focus on maintaining service quality.