Payments Processing Analyst

Responsible for accurate and timely processing of all payment types, including physical cash and valuables, ensuring compliance with SLAs and industry guidelines.

Handle cash-related investigations and client/internal enquiries on cash payments before and after execution, including escalations and remediation of client complaints.

Maintain process documentation, perform end-of-day functions, train new recruits, and collaborate with internal and external stakeholders to reduce processing risk and identify process improvements.

Minimum graduation in any stream.

Clear understanding of payments flow, SWIFT, risk and regulatory payments, and SWIFT back office operations.

Experience in operations risk management relevant to payments processing (exact years not explicitly mentioned).

Work Experience Required: Not explicitly mentioned in the JD.

Detail-oriented professional familiar with time-critical and regulated payment processing environments.

Experience interacting with multiple stakeholders including clients, front office, and internal teams, managing escalations and compliance.

Comfortable working in structured banking operations with focus on adherence to procedures, risk management, and continuous process improvement.