Executive - Key Accounts - Express Logistics
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Job Description
Structured overview of role & requirementsAbout This Role
Manage high volume inbound customer communications via email and phone to assess needs and ensure satisfaction and retention.
Conduct first-level root cause analysis, coordinate expedited service recovery for shipment issues, and escalate critical client concerns to senior management.
Handle billing and payment collection, maintain accurate customer records, and liaise between key customers and internal teams.
Minimum Requirements
Graduate degree with Sales & Marketing background.
2-5 years of experience in retail sales.
Not explicitly mentioned: notice period or explicit location requirements.
Must possess good communication skills as indicated; specific technical skills not explicitly mentioned.
Ideal Candidate Profile
Experienced in managing customer accounts with ability to analyze and address client issues promptly.
Capable of handling high volume communication and complex coordination between clients and internal teams.
Comfortable working in a customer service and billing collection environment within express logistics context.