Executive - Key Accounts - Express Logistics
DP World (company site, opens in a new tab)2–5 yrsKarnatakaOn-siteDirect career pageEst. 4–8 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage high volume inbound customer communications via email and phone to assess needs and ensure satisfaction and retention.
- Conduct first-level root cause analysis, coordinate expedited service recovery for shipment issues, and escalate critical client concerns to senior management.
- Handle billing and payment collection, maintain accurate customer records, and liaise between key customers and internal teams.
Minimum Requirements
- Graduate degree with Sales & Marketing background.
- 2-5 years of experience in retail sales.
- Not explicitly mentioned: notice period or explicit location requirements.
- Must possess good communication skills as indicated; specific technical skills not explicitly mentioned.
Ideal Candidate Profile
- Experienced in managing customer accounts with ability to analyze and address client issues promptly.
- Capable of handling high volume communication and complex coordination between clients and internal teams.
- Comfortable working in a customer service and billing collection environment within express logistics context.