Senior Manager, Expert Services (Tech / Core Business / Sec Ops / IRM)
ServiceNow (company site, opens in a new tab)10+ yrsBengaluruOn-siteDirect career pageEst. 30–45 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and develop a team of consultants specializing in ServiceNow platform and workflows (Tech/Core Business/SecOps/IRM), focusing on customer adoption, satisfaction, and business value realization.
- Own delivery accountability including managing escalations, ensuring timelines and budgets, and contributing to 20% billable work through strategic and technical leadership.
- Support business development and product offering alignment through pre-sales, scoping, proposal development, and shaping best practice methodologies.
Minimum Requirements
- 10+ years in consulting or professional services with enterprise-wide business transformation focus.
- Proven leadership experience managing teams and large-scale customer engagements in a professional services environment.
- Experience with ServiceNow platform including Tech workflow and ideally multiple workflows (Core Business/SecOps/IRM) plus NowAssist product areas.
- Work Experience Required: 10+ years in relevant consulting/professional services roles. Certifications like ServiceNow CTA/CMA highly desired but not explicitly mandatory.
Ideal Candidate Profile
- Experienced leader skilled in managing diverse technical consulting teams within SaaS and digital transformation contexts.
- Strong capability in customer transformation with ability to engage senior stakeholders and deliver measurable business outcomes.
- Demonstrates expertise in ServiceNow platform with commitment to continuous learning and certification in relevant workflows and products.