Senior Manager, Expert Services (Tech / Core Business / Sec Ops / IRM)

Lead and develop a team of consultants specializing in ServiceNow platform and workflows (Tech/Core Business/SecOps/IRM), focusing on customer adoption, satisfaction, and business value realization.

Own delivery accountability including managing escalations, ensuring timelines and budgets, and contributing to 20% billable work through strategic and technical leadership.

Support business development and product offering alignment through pre-sales, scoping, proposal development, and shaping best practice methodologies.

10+ years in consulting or professional services with enterprise-wide business transformation focus.

Proven leadership experience managing teams and large-scale customer engagements in a professional services environment.

Experience with ServiceNow platform including Tech workflow and ideally multiple workflows (Core Business/SecOps/IRM) plus NowAssist product areas.

Work Experience Required: 10+ years in relevant consulting/professional services roles. Certifications like ServiceNow CTA/CMA highly desired but not explicitly mandatory.

Experienced leader skilled in managing diverse technical consulting teams within SaaS and digital transformation contexts.

Strong capability in customer transformation with ability to engage senior stakeholders and deliver measurable business outcomes.

Demonstrates expertise in ServiceNow platform with commitment to continuous learning and certification in relevant workflows and products.