Call Centre Operations Coordinator.
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Job Description
Structured overview of role & requirementsAbout This Role
Manage day-to-day operations and oversee calling teams including Team Leaders, Callers, and Survey Executives in political campaign call centres.
Achieve daily and weekly calling targets, monitor KPIs such as call volume, connect rate, survey completion, and ensure data accuracy and call quality through regular audits.
Prepare and share MIS reports, coordinate with Data/MIS, Research, Ground Operations, and Campaign teams, and escalate critical voter feedback and campaign inputs.
Minimum Requirements
4–8 years of experience in call center, BPO, tele-calling, survey operations, political campaigns, or similar operations.
Graduate degree in any discipline.
Experience managing large calling teams and high-volume calling operations.
Location requirement: Mohali or Noida.
Ideal Candidate Profile
Experienced in managing political campaign call centre operations with strong team management and leadership skills.
Comfortable working in a fast-paced, target-driven political consultancy environment with ability to meet strict deadlines.
Skilled in coordinating cross-team activities and proficient with MS Excel, MIS, CRM, and calling software tools.