Call Centre Operations Coordinator.
DesignBoxed (company site, opens in a new tab)4–8 yrsChandigarhOn-siteDirect career pageEst. 6–12 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage day-to-day operations and oversee calling teams including Team Leaders, Callers, and Survey Executives in political campaign call centres.
- Achieve daily and weekly calling targets, monitor KPIs such as call volume, connect rate, survey completion, and ensure data accuracy and call quality through regular audits.
- Prepare and share MIS reports, coordinate with Data/MIS, Research, Ground Operations, and Campaign teams, and escalate critical voter feedback and campaign inputs.
Minimum Requirements
- 4–8 years of experience in call center, BPO, tele-calling, survey operations, political campaigns, or similar operations.
- Graduate degree in any discipline.
- Experience managing large calling teams and high-volume calling operations.
- Location requirement: Mohali or Noida.
Ideal Candidate Profile
- Experienced in managing political campaign call centre operations with strong team management and leadership skills.
- Comfortable working in a fast-paced, target-driven political consultancy environment with ability to meet strict deadlines.
- Skilled in coordinating cross-team activities and proficient with MS Excel, MIS, CRM, and calling software tools.