Customer Service Executive - Cloud & Security Customer Service Operations
Tata Communications Limited (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 6–12 LPA
Posted 19d ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor antivirus systems, analyze alerts, and ensure timely response to malware threats and incidents.
- Conduct malware analysis and threat investigations; coordinate incident response with the Security Operations Center.
- Develop and enforce antivirus policies; perform vulnerability assessments and ensure endpoint compliance with security patches.
Minimum Requirements
- Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field.
- Expertise in antivirus and endpoint security solutions (e.g., SEQRITE, Symantec, McAfee, Trend Micro, CrowdStrike, Sophos).
- Strong knowledge of malware types, attack vectors, mitigation strategies, and experience in antivirus deployment, configuration, and troubleshooting.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced working with enterprise antivirus solutions integrated with SIEM, EDR, and endpoint management tools.
- Familiar with security frameworks such as ISO 27001, NIST, and CIS Controls, with ability to develop related policies.
- Capable of providing technical guidance and training to IT and security teams, and communicating effectively with management and cross-functional teams.