Customer Service Executive - Cloud & Security Customer Service Operations
Tata Communications LimitedMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Monitor antivirus systems, analyze alerts, and ensure timely response to malware threats and incidents.
Conduct malware analysis and threat investigations; coordinate incident response with the Security Operations Center.
Develop and enforce antivirus policies; perform vulnerability assessments and ensure endpoint compliance with security patches.
Minimum Requirements
Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field.
Expertise in antivirus and endpoint security solutions (e.g., SEQRITE, Symantec, McAfee, Trend Micro, CrowdStrike, Sophos).
Strong knowledge of malware types, attack vectors, mitigation strategies, and experience in antivirus deployment, configuration, and troubleshooting.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced working with enterprise antivirus solutions integrated with SIEM, EDR, and endpoint management tools.
Familiar with security frameworks such as ISO 27001, NIST, and CIS Controls, with ability to develop related policies.
Capable of providing technical guidance and training to IT and security teams, and communicating effectively with management and cross-functional teams.