Team Lead -Service & Quality
London Stock Exchange Group (LSEG)Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage a team of Service Resolvers to drive service excellence and operational improvements.
Act as primary liaison for complex customer issues and build strategic partnerships with Customer Success Managers and key clients like Nasdaq, Bridgewater, and MSCI.
Drive automation, process improvements, and data quality initiatives within Estimates data operations.
Minimum Requirements
Strong understanding of Estimates data, financial markets, and related operational workflows.
Practical experience with SQL, Python, Power BI, and advanced Excel.
Experience coaching and mentoring teams with proven leadership skills.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced leader skilled in managing high-performing service teams and resolving complex operational issues.
Deep domain knowledge of financial data, broker estimates, and financial market events impacting public companies.
Capable of collaborating with multiple stakeholders including senior leaders and strategic global clients to influence operational strategy.