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Job Description
Structured overview of role & requirementsAbout This Role
Support day-to-day operations and maintenance for end-user computing, device lifecycle management, and IT service desk across global offices.
Leverage AI tools like ServiceNow AI, Microsoft Copilot, and Claude/ChatGPT to automate IT service desk tasks, incident resolution, and documentation.
Participate in monitoring, incident escalation, change management, and maintain accurate technical documentation and runbooks.
Minimum Requirements
Minimum 2 years experience in End User Technology Operations or related IT infrastructure role.
Bachelor's degree in computer science, IT, or related field.
Foundational knowledge of Microsoft Intune, Azure AD/Entra ID, ServiceNow ITSM, remote support tools, and ITIL-aligned service desk operations.
Familiarity with ITIL service management principles including incident and change management processes.
Ideal Candidate Profile
Experienced in using AI-powered IT service desk automation tools and generative AI for documentation and incident analysis.
Comfortable working in a multi-office global IT environment supporting infrastructure reliability and security.
Proficient in implementing standard changes and managing operational support with strong problem-solving and communication skills.