Application Support Engineer

Provide 2nd/3rd line application support across production environments including triage, incident resolution, root cause analysis and maintaining SLA standards.

Develop and maintain monitoring alerts, dashboards, and runbooks to ensure application uptime and data integrity in line with ITIL best practices.

Collaborate with business teams and development for issue resolution, documentation, and ongoing process improvements, including out-of-hours on-call support.

2-6 years experience in application support with technical expertise in troubleshooting and resolving application issues.

Strong knowledge of T-SQL, PL/SQL and familiarity with VB.Net and C# for debugging applications.

Experience with Windows Server, Cloud technologies, Microsoft SQL Server, Microsoft IIS, and monitoring tools like Splunk and New Relic.

Working knowledge or certification in ITIL framework and experience working within ITSM processes.

Experienced in operating between development and operations with a demonstrated ability to manage application support in a Financial Services environment.

Proficient in configuring and optimizing monitoring systems to meet SLA commitments and support high availability and disaster recovery.

Skilled in balancing independent technical resolution with collaborative team support and clear communication with stakeholders.