Application Support Engineer
MUFG Americas (company site, opens in a new tab)2–6 yrsOn-siteDirect career pageEst. 6–14 LPA
Posted 17d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide 2nd/3rd line application support across production environments including triage, incident resolution, root cause analysis and maintaining SLA standards.
- Develop and maintain monitoring alerts, dashboards, and runbooks to ensure application uptime and data integrity in line with ITIL best practices.
- Collaborate with business teams and development for issue resolution, documentation, and ongoing process improvements, including out-of-hours on-call support.
Minimum Requirements
- 2-6 years experience in application support with technical expertise in troubleshooting and resolving application issues.
- Strong knowledge of T-SQL, PL/SQL and familiarity with VB.Net and C# for debugging applications.
- Experience with Windows Server, Cloud technologies, Microsoft SQL Server, Microsoft IIS, and monitoring tools like Splunk and New Relic.
- Working knowledge or certification in ITIL framework and experience working within ITSM processes.
Ideal Candidate Profile
- Experienced in operating between development and operations with a demonstrated ability to manage application support in a Financial Services environment.
- Proficient in configuring and optimizing monitoring systems to meet SLA commitments and support high availability and disaster recovery.
- Skilled in balancing independent technical resolution with collaborative team support and clear communication with stakeholders.