Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Investigate, triage, diagnose, and resolve IT system issues, collaborating with clients, internal IT teams, and suppliers.
Support business-critical applications by monitoring systems, identifying service issues, and proposing problem resolutions or improvements.
Ensure adherence to implementation, support, and change management processes; assist project teams with technology-related project implementation and coordination.
Minimum Requirements
Experience Required: Not explicitly mentioned in the JD
Ability to support business-critical IT applications and manage incident resolution processes.
Knowledge of Software Development Lifecycle and Change Management processes.
Willingness to work hybrid with at least three days per week onsite in the local office or client location.
Ideal Candidate Profile
Experienced in troubleshooting and resolving complex IT system issues with multiple stakeholders.
Familiar with coordinating technology implementations and managing IT support documentation.
Capable of working effectively in a hybrid work environment requiring onsite presence regularly.