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Job Description
Structured overview of role & requirementsAbout This Role
Lead day-to-day operation, administration, monitoring, and support of customer cloud environments primarily on Azure.
Own complex cloud incidents, escalations, and changes; serve as senior escalation point and collaborate on major platform engineering decisions.
Drive Azure cost and FinOps strategies, operational improvements, automation, DevOps practices, and mentor other cloud engineers.
Minimum Requirements
5+ years experience in customer-facing IT infrastructure, cloud operations, or managed services including production environments.
Strong operational expertise in Azure cloud platform with ability to handle complex support and administration tasks.
Experience leading major incidents, escalations, and executing complex changes in production environments.
On-site role with working hours aligned to Eastern Time (EST); willingness to travel and provide after-hours/weekend support as needed.
Ideal Candidate Profile
Experienced in managed services or multi-customer enterprise cloud support environments, preferably with consulting background.
Hands-on expertise in Azure core services (Compute, Networking, Entra ID, Storage, Azure Monitor, Azure Policy) with deep operational knowledge.
Proficient in scripting (PowerShell, Python, Bash) and automation tools to improve cloud operations; strong focus on operational excellence and customer advisory.