Delivery Manager - IT Service Management 4D
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Job Description
Structured overview of role & requirementsAbout This Role
Lead and deliver ServiceNow-based ITSM consulting initiatives and pre-sales engagements, including platform assessment and legacy migrations.
Architect, design, and implement ITSM solutions covering incident, problem, change, asset management, CMDB, and knowledge management leveraging ServiceNow technologies and scripting.
Manage ITSM strategies, ensure services meet KPIs, collaborate cross-functionally, monitor performance, lead projects, and maintain ITSM policies and compliance.
Minimum Requirements
Bachelor's degree in Commerce, Economics, Finance, or Master's in Business Administration/Business Analytics.
ServiceNow Certified Application Developer certification.
Experience working in IT Service Management and with ServiceNow platform (work experience duration not explicitly mentioned).
English proficiency at advanced C1 level, ability to work full-time in a hybrid environment in India.
Ideal Candidate Profile
Experienced ITSM professional with leadership skills in architecting and delivering ServiceNow solutions and managing platform resets and migrations.
Capable of strategic ITSM governance including performance monitoring, vendor management, compliance audits, and ITIL best practices.
Comfortable in client-facing roles including pre-sales engagements and capable of coaching developers and collaborating across teams.