Delivery Manager - IT Service Management 4D
Genpact (company site, opens in a new tab)GurugramHybridDirect career pageEst. 14–28 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and deliver ServiceNow-based ITSM consulting initiatives and pre-sales engagements, including platform assessment and legacy migrations.
- Architect, design, and implement ITSM solutions covering incident, problem, change, asset management, CMDB, and knowledge management leveraging ServiceNow technologies and scripting.
- Manage ITSM strategies, ensure services meet KPIs, collaborate cross-functionally, monitor performance, lead projects, and maintain ITSM policies and compliance.
Minimum Requirements
- Bachelor's degree in Commerce, Economics, Finance, or Master's in Business Administration/Business Analytics.
- ServiceNow Certified Application Developer certification.
- Experience working in IT Service Management and with ServiceNow platform (work experience duration not explicitly mentioned).
- English proficiency at advanced C1 level, ability to work full-time in a hybrid environment in India.
Ideal Candidate Profile
- Experienced ITSM professional with leadership skills in architecting and delivering ServiceNow solutions and managing platform resets and migrations.
- Capable of strategic ITSM governance including performance monitoring, vendor management, compliance audits, and ITIL best practices.
- Comfortable in client-facing roles including pre-sales engagements and capable of coaching developers and collaborating across teams.