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Job Description
Structured overview of role & requirementsAbout This Role
Provide escalated technical support resolving complex application and production infrastructure issues involving servers, networks, and cloud services.
Lead problem management cases including root cause analysis and coordination with internal teams and third-party vendors until resolution.
Monitor and optimize production server hardware/software and application health, perform benchmarking, error research, and User Acceptance Testing in production environments.
Minimum Requirements
Bachelor's degree in computer science, electronics, telecommunication, or equivalent experience.
Minimum 2+ years of professional experience in application support, technical customer support, problem management, databases, programming or software development.
Experience with servers, networks, cloud infrastructure, and relational databases is expected.
Certifications on operating systems and databases preferred; Oracle certifications (OCP, OCA), SQL Server Certified Engineer are a plus.
Ideal Candidate Profile
Experienced individual contributor able to independently manage end-to-end resolution of escalated complex technical issues in production environments.
Comfortable working with cross-functional teams and external vendors to resolve critical production incidents.
Skilled in detailed monitoring, analyzing logs, performing error diagnosis, and applying root cause analysis to prevent recurrence.