Senior Manager - Order to Cash Service Delivery Lead APAC

Oversee end-to-end Order to Cash (O2C) operations across APAC, managing Credit Management, Collections, Disputes and Cash Application to meet operational KPIs and SLA targets.

Lead and develop regional O2C teams and liaise with BPO providers, partner with LOC Finance and stakeholders for operational excellence and issue resolution.

Implement and embed O2C process, system and control changes, support SAP O2C solution utilization, and ensure business continuity plans execution.

10-15 years experience in end-to-end O2C operations including Credit Management, Collections, Disputes and Cash Application.

Hands-on experience with SAP O2C modules (FSCM Disputes, Credit Management, Collections, Cash Application) and SD/FI integration.

Degree or equivalent in Finance, Business, Economics or related discipline, or relevant O2C/finance operations experience.

Experience managing day-to-day O2C operations with responsibility for KPIs, SOP adherence, stakeholder management, and audit controls.

Experienced leader comfortable managing front-line operational teams and multiple markets/regions with a focus on service stability and risk management.

Data-driven with strong analytical skills to diagnose and remediate process/system issues, driving continuous improvement in finance operations.

Skilled in stakeholder management across multicultural, remote environments, with practical exposure to SAP O2C systems and ERP deployments.