Senior IT Systems Engineer (L3 Support)
66degreesMatch Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Serve as final escalation point for complex IT issues from L1/L2 support, ensuring resolution within SLAs.
Architect, implement, and manage enterprise identity solutions including SSO and IDP platforms, plus oversee Google Workspace and Atlassian Jira Service Management environments.
Lead advanced endpoint and storage infrastructure management, problem management, automation of user lifecycle provisioning, and technical documentation including architecture diagrams.
Minimum Requirements
7–10+ years of experience in IT support, system administration, or infrastructure engineering.
Bachelor's degree in Information Technology, Computer Science, or related field.
Expertise with enterprise identity protocols (OAuth 2.0, SAML 2.0, OpenID Connect) and provisioning (SCIM, JIT).
Advanced skills in Google Workspace Administration, Atlassian Jira Service Management, and enterprise Mac OS/Windows endpoint management.
Ideal Candidate Profile
Experienced in managing complex identity migrations and enterprise-grade MDM deployments in large organizations.
Proficient in automating IT workflows and integrating APIs for ITSM platforms to improve operational efficiency.
Comfortable defining technical standards and security architectures in collaboration with IT leadership for stable and secure infrastructure environments.