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Job Description
Structured overview of role & requirementsAbout This Role
Ensure compliance with Consumer Duty and regulatory standards across UK, India, and Germany by reviewing and testing policies and customer interactions.
Conduct quality assurance monitoring of sales and operational processes, identifying risks and delivering data-driven insights and recommendations to management.
Lead root cause analysis, deliver coaching to sales agents, and collaborate with stakeholders to improve policies, processes, and QA scorecards.
Minimum Requirements
Minimum 2+ years experience in Quality Assurance or related role within financial services.
Knowledge of Consumer Duty and FCA regulatory frameworks in the UK mandatory.
Proficiency in Google Sheets, Microsoft Office, and Jira; familiarity with Looker is a plus but not mandatory.
Work Experience Required: Minimum 2+ years as stated; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in risk management and compliance within regulated financial services sales environments in UK markets.
Skilled at generating actionable insights from data to improve agent performance and reduce regulatory risks.
Comfortable working cross-functionally with Risk, Compliance, and operational teams to implement improvements and ensure policy adherence.