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Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage a telesales team in Delhi NCR to consistently exceed sales targets and KPIs, specifically within the Insurance product vertical.
Monitor and improve team performance through call monitoring, real-time feedback, coaching, and handling escalations involving complex queries and sales objections.
Collaborate with cross-functional teams to optimize processes, ensure compliance to scripts and quality standards, and deliver regular performance reports with actionable insights.
Minimum Requirements
Minimum 3 years experience as a Team Leader or Manager managing Telesales teams for international clients; UK and Fintech/Banking experience is a plus.
Strong knowledge of outbound sales techniques, objection handling, and data analysis.
Familiarity with CRMs, dialers, and call monitoring tools.
Work Location: Delhi NCR, India. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing telesales teams focused on Insurance or financial products, with a proven track record of meeting or exceeding sales targets.
Comfortable working in a fast-paced, target-driven, dynamic environment with a data-driven approach to improving team performance.
Skilled in coaching and real-time feedback to uplift team sales efficiency and customer experience quality.