Networking Managed Services Engineer (L1)
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Job Description
Structured overview of role & requirementsAbout This Role
Provide managed services to maintain client IT infrastructure functionality and operational continuity.
Proactively identify, investigate, and resolve technical incidents and problems, including patching, configuration changes, and request fulfilment via ITSM tools.
Support project work and disaster recovery functions occasionally, while escalating unresolved issues and updating knowledge bases for continuous improvement.
Minimum Requirements
Basic understanding of networking technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols such as BGP, OSPF, and EIGRP.
Bachelor’s degree in information technology, computing, or equivalent experience.
Proficiency in ITSM tools and processes, with disciplined ticket handling and adherence to Standard Operating Procedures (SOPs).
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Entry-level candidate with foundational networking knowledge and capability to manage first-line incident investigations and resolutions.
Detail-oriented and disciplined operator able to work well under pressure and adapt to changing environments, ensuring efficient ticket management.
Client-focused communicator capable of working across cultures with strong planning and active listening skills, emphasizing positive client experiences and continuous improvement.