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Job Description
Structured overview of role & requirementsAbout This Role
Provide first-line managed services to support clients' IT infrastructure ensuring operational continuity.
Monitor and resolve technical incidents proactively through ITSM tools and defined SOPs, aiming for efficient ticket resolution and high service quality.
Contribute to process improvements by identifying optimization and automation opportunities; support occasional project and disaster recovery activities.
Minimum Requirements
Bachelor’s degree in Information Technology, Computing, or equivalent experience.
Basic understanding of network technologies: Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols like BGP, OSPF, EIGRP.
Experience Required: Not explicitly mentioned in the JD.
Hybrid working model.
Ideal Candidate Profile
Comfortable working in an entry-level technical role with responsibility for ticket management and client support following standard procedures.
Able to work across diverse cultures and maintain communication in a client-focused, multi-cultural environment.
Demonstrates strong discipline, planning, adaptability, and resilience under pressure, capable of working extended hours when necessary.