Service Delivery Manager - Regulatory Affairs - Operations 4D
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Job Description
Structured overview of role & requirementsAbout This Role
Own and maintain the complete library of Work Instructions and User Guides for Veeva RIM, ensuring documentation accuracy and currency against Veeva releases, configuration changes, and regulatory updates.
Perform structured impact assessments on process documents affected by system releases, business configuration, regulatory changes, or user issues to maintain process clarity and reduce errors.
Collaborate closely with global SMEs and end-user teams to resolve documentation gaps, author new processes, and implement fixes for recurring user issues, ensuring stakeholder alignment and document governance.
Minimum Requirements
Experience in Regulatory Affairs or Regulatory Operations with hands-on Veeva Vault RIM expertise.
Demonstrated ability in technical process documentation, converting complex regulatory workflows into clear Work Instructions and User Guides.
Bachelor's or Master's degree in Health Administration, Healthcare, Pharmacy, Public Health, or Regulatory Affairs.
Proficient in English (C2 level) with ability to operate in a hybrid work setup during India Day Job shift.
Ideal Candidate Profile
Experienced in assessing impact of system releases and regulatory changes with a disciplined version control and document governance approach.
Skilled in stakeholder management with proven credibility to align global SMEs on process documentation and updates.
Strong technical communication skills with capability to author workaround and correction procedures for operational teams in a global regulatory environment.