Service Delivery Manager - Regulatory Affairs - Operations 4D
Genpact (company site, opens in a new tab)BengaluruHybridDirect career pageEst. 12–20 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and maintain the complete library of Work Instructions and User Guides for Veeva RIM, ensuring documentation accuracy and currency against Veeva releases, configuration changes, and regulatory updates.
- Perform structured impact assessments on process documents affected by system releases, business configuration, regulatory changes, or user issues to maintain process clarity and reduce errors.
- Collaborate closely with global SMEs and end-user teams to resolve documentation gaps, author new processes, and implement fixes for recurring user issues, ensuring stakeholder alignment and document governance.
Minimum Requirements
- Experience in Regulatory Affairs or Regulatory Operations with hands-on Veeva Vault RIM expertise.
- Demonstrated ability in technical process documentation, converting complex regulatory workflows into clear Work Instructions and User Guides.
- Bachelor's or Master's degree in Health Administration, Healthcare, Pharmacy, Public Health, or Regulatory Affairs.
- Proficient in English (C2 level) with ability to operate in a hybrid work setup during India Day Job shift.
Ideal Candidate Profile
- Experienced in assessing impact of system releases and regulatory changes with a disciplined version control and document governance approach.
- Skilled in stakeholder management with proven credibility to align global SMEs on process documentation and updates.
- Strong technical communication skills with capability to author workaround and correction procedures for operational teams in a global regulatory environment.