Technical Support Engineer
Salesforce, Inc.This role is no longer listed. Salesforce, Inc. took the posting down on Sep 28, so applying now won't reach anyone. It stays here for your saved list and any links you shared.
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Job Description
Structured overview of role & requirementsAbout This Role
Own the onboarding and technical discovery for new customers post-sale to ensure smooth transition to implementation and quick wins.
Drive acceleration of product adoption and feature utilization by identifying gaps and recommending tailored success plans, measuring outcomes like time-to-production and operational efficiency.
Provide mission-critical support for complex platform issues including integrations and AI solutions, acting as a trusted technical advisor while championing engineering best practices and delivering prioritized product feedback.
Minimum Requirements
Strong background in Computer Science or related engineering discipline.
Proficiency in Java programming with 2+ years debugging/troubleshooting Java code/applications.
Skill to explain complex technical concepts to non-technical audiences and assess business objectives for stakeholder alignment.
Work Experience Required: Minimum 2 years in Java debugging/troubleshooting; other work experience not explicitly quantified.
Ideal Candidate Profile
Experienced in customer-facing, technical roles such as Technical Support, Solutions Engineering, or Customer Success Engineering, with ability to manage complex customer relationships.
Able to navigate both engineering problem-solving and consultative advising with cross-organizational stakeholders to drive adoption and operational improvements.
Familiarity with AI technologies (especially conversational AI, LLM integrations), data platforms, and cloud-based CRM environments to enhance customer solutions.