Senior Software Engineer, Product Development
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Job Description
Structured overview of role & requirementsAbout This Role
Provide Level 2 production support for cloud-native Order Management System (OMS), ensuring high availability and timely incident resolution within SLAs.
Investigate, troubleshoot, perform root cause analysis, and collaborate with Engineering and other teams to implement permanent fixes and continuous operational improvements.
Participate in rotational shifts and on-call support to maintain production health, manage deployments, and drive automation, monitoring, and alerting enhancements.
Minimum Requirements
Bachelor's degree in Computer Science, Information Technology, or related discipline.
3–7 years of experience in Application Support, Technical Production Support, or L2 Support for enterprise applications.
Experience supporting customer-facing SaaS or cloud-native applications preferred.
Willingness to work rotational shifts including on-call support; participation in global support schedule.
Ideal Candidate Profile
Strong troubleshooting and analytical skills across distributed microservices in cloud-native, event-driven architectures.
Familiarity with technologies such as Java, Spring Boot, MongoDB, AWS (Lambda, SNS, SQS, CloudWatch), Elasticsearch, Grafana, Loki, REST APIs, and Agile/Scrum environments.
Experience or knowledge in supply chain domains, particularly Order Management Systems and retail/eCommerce fulfillment processes.