Senior Software Engineer, Product Development
Infios (company site, opens in a new tab)3–7 yrsBengaluruOn-siteDirect career pageEst. 8–16 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide Level 2 production support for cloud-native Order Management System (OMS), ensuring high availability and timely incident resolution within SLAs.
- Investigate, troubleshoot, perform root cause analysis, and collaborate with Engineering and other teams to implement permanent fixes and continuous operational improvements.
- Participate in rotational shifts and on-call support to maintain production health, manage deployments, and drive automation, monitoring, and alerting enhancements.
Minimum Requirements
- Bachelor's degree in Computer Science, Information Technology, or related discipline.
- 3–7 years of experience in Application Support, Technical Production Support, or L2 Support for enterprise applications.
- Experience supporting customer-facing SaaS or cloud-native applications preferred.
- Willingness to work rotational shifts including on-call support; participation in global support schedule.
Ideal Candidate Profile
- Strong troubleshooting and analytical skills across distributed microservices in cloud-native, event-driven architectures.
- Familiarity with technologies such as Java, Spring Boot, MongoDB, AWS (Lambda, SNS, SQS, CloudWatch), Elasticsearch, Grafana, Loki, REST APIs, and Agile/Scrum environments.
- Experience or knowledge in supply chain domains, particularly Order Management Systems and retail/eCommerce fulfillment processes.