Microsoft Fabric / Data Engineer

Manage and resolve complex technical incidents across multiple technology domains such as Cloud, Security, Networking, and Applications to ensure client infrastructure is operational and SLA targets are met.

Proactively identify and implement service improvements, including automation opportunities, and provide technical guidance and mentorship to junior engineers and L2 support teams.

Engage with third-party vendors, create knowledge articles for common tasks/issues, and support project delivery including disaster recovery functions under client requirements and timelines.

Extensive experience in Managed Services managing complex cross-technology infrastructure.

Strong understanding of ITIL processes.

Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.

Workplace type: Hybrid (Not explicitly mentioned if location-specific).

Experienced in cross-technology infrastructure support including Cloud, Security, Networking, and Applications, indicating senior-level operational expertise.

Demonstrates ability to communicate effectively with diverse clients and vendors, suited for multicultural and international environments.

Capable of mentorship and technical leadership, capable of coaching L2 teams and leading process improvements and automation efforts.