Support Engineer 1 - WMS/Warehouse management system
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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end support of BY WMS (Warehouse Management System) products for global customers, addressing functional issues and driving timely resolutions within SLAs.
Maintain and replicate customer environments, document recurring issues, create knowledge articles, and collaborate with cross-functional stakeholders globally.
Mentor junior support engineers and identify opportunities for automation and process improvements to enhance system robustness and customer satisfaction.
Minimum Requirements
Bachelor's degree, STEM preferred.
1.5 to 3 years of experience in Application Support and Implementation, ideally supporting BY WMS.
Strong experience with BY WMS web application including configuration, troubleshooting, and understanding of application architecture.
Experience supporting enterprise cloud solutions on Azure, microservices-based architecture, and multi-tenant SaaS solutions.
Ideal Candidate Profile
Has practical experience in supporting warehouse management or supply chain domain software in cloud-native microservices environments.
Operates effectively across global teams and customer stakeholders with a focus on balancing complexity and supportability.
Demonstrates capability to mentor junior engineers and contribute to simplifying architecture and improving automated processes.