Client Server Software Analyst
TSYS (Total System Services) (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 6–12 LPA
Posted on 28 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end testing activities including test design, execution, defect triage, retesting, and closure for ServiceNow stories, integrations, upgrades, and releases.
- Create, maintain, and execute manual and automated (ATF) test cases validating ServiceNow functionality across workflows, roles, integrations, portals, and data.
- Lead defect triage and collaborate with developers and product owners to ensure quality delivery, while supporting sprint, release, upgrade, regression, integration, and UAT testing.
Minimum Requirements
- Experience required: Not explicitly mentioned in the JD.
- Hands-on experience testing ServiceNow or similar enterprise workflow platforms with manual and ATF automated tests.
- Proficiency in JavaScript scripting and ability to troubleshoot ServiceNow configurations and scripts (business rules, client scripts, UI policies, ACLs, flows).
- Familiarity with defect lifecycle management, sprint-based testing, and documentation of defects with actionable details.
Ideal Candidate Profile
- Strong technical proficiency specifically with ServiceNow platform testing and automation tooling (ATF) including troubleshooting platform behavior.
- Experienced in collaborating closely with cross-functional agile teams (developers, product owners, QA) to deliver quality in sprint-based environments.
- Detail-oriented with strong issue triage skills able to distinguish root cause across defects, requirements gaps, data/configuration issues to support efficient defect resolution.