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Job Description
Structured overview of role & requirementsAbout This Role
Support and maintain Finacle 10.x application modules including Branch Operations, CASA, TD, Loans, Trade Finance, Locker, and Alternate Delivery Channels like SWIFT, Clearing, Utility Payments, and Financial Inclusion.
Monitor application services and availability, perform application maintenance, and execute defined processes and procedures for issue resolution.
Log, track, escalate, and follow up on service provider calls to ensure timely problem resolution and update call status regularly.
Minimum Requirements
Bachelor's degree required; Science/Commerce graduate preferred, with BE/B.Tech/MCA/MBA acceptable.
Minimum 1 year experience in Banking IT domain or related solution support.
ITIL 4 Foundation certification is mandatory.
Experience supporting Finacle 10.x application modules and proficiency in application log review and error analysis required.
Ideal Candidate Profile
Experienced in application support within banking technology environments focusing on Finacle modules.
Capable of executing structured operational processes and checklist-based application maintenance.
Skilled at coordinating with multiple internal and external service providers to promptly resolve technical issues.