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Job Description
Structured overview of role & requirementsAbout This Role
Provide advanced cross-technology infrastructure managed services, ensuring client infrastructure is configured, tested, and operational with zero missed SLA conditions.
Proactively identify and resolve technical incidents, perform advanced troubleshooting, create knowledge articles, and mentor junior engineers.
Collaborate with vendors and automation teams to optimize operations and support project delivery and disaster recovery functions.
Minimum Requirements
Experience: Extensive managed services experience handling complex cross-technology infrastructure.
Education: Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.
Technical: Strong understanding of ITIL processes; proven experience working with vendors/third parties.
Workplace: Hybrid work model.
Ideal Candidate Profile
Experienced in advanced troubleshooting and mentoring within cross-technology environments including Cloud, Security, Networking, and Applications.
Skilled in proactive incident management and operational improvements to maintain service quality under pressure.
Capable of working across diverse cultures and social groups with effective communication and client-focused approach.