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Job Description
Structured overview of role & requirementsAbout This Role
Manage relationships with Retailers/Dealers for a cluster of 15-20 retail sites ensuring site performance, safe operations, and profitability.
Identify performance gaps and coach Retailers/Dealers to implement Shell-recommended tools, processes, and customer commitment delivery.
Drive sales and operational targets for the territory, oversee compliance with HSSE standards and site operations, and implement local retail strategy to optimize network coverage and shareholder value.
Minimum Requirements
Experience in sales, channel management, retail site operations, and P&L responsibility (topline, margins, cost, losses).
Strong knowledge of customer value proposition, commercial and economic acumen, and managing customer experience.
Work Experience Required: Extensive relevant experience; exact years not explicitly mentioned.
Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Demonstrated ability to grow site income while developing partner (Retailer) capabilities and managing a rapidly growing network.
Detail-oriented with focus on site operations, HSSE, housekeeping, training and evaluations to maintain high performance standards.
Skilled in coaching, motivating, and performance managing retail partners to meet sales, operations, and customer experience targets.