Branch Operations Manager| Alathur
CSB Bank Limited (company site, opens in a new tab)3–9 yrsKeralaOn-siteDirect career pageEst. 4–9 LPA
Posted on 27 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage daily branch operations including cash management, clearing, account opening, and service requests.
- Ensure compliance with KYC/AML, RBI, and audit guidelines; prepare and respond to audits/inspections.
- Monitor and improve service metrics such as turnaround time, first-time resolution, and complaints; support sales by cross-selling and digital banking activation.
Minimum Requirements
- 3 to 9 years of branch operations experience.
- Graduate degree required; banking certifications preferred.
- Preferred certifications: JAIIB or CAIIB.
- Not explicitly mentioned: Notice period requirement.
Ideal Candidate Profile
- Experienced in managing end-to-end branch operational controls and customer service compliance.
- Ability to analyze service metrics and implement corrective actions based on root cause analysis.
- Familiar with banking regulations, audit processes, and frontline team training on compliance updates.