Branch Operations Manager| Alathur
CSB Bank LimitedMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Manage daily branch operations including cash management, clearing, account opening, and service requests.
Ensure compliance with KYC/AML, RBI, and audit guidelines; prepare and respond to audits/inspections.
Monitor and improve service metrics such as turnaround time, first-time resolution, and complaints; support sales by cross-selling and digital banking activation.
Minimum Requirements
3 to 9 years of branch operations experience.
Graduate degree required; banking certifications preferred.
Preferred certifications: JAIIB or CAIIB.
Not explicitly mentioned: Notice period requirement.
Ideal Candidate Profile
Experienced in managing end-to-end branch operational controls and customer service compliance.
Ability to analyze service metrics and implement corrective actions based on root cause analysis.
Familiar with banking regulations, audit processes, and frontline team training on compliance updates.