Deputy General Manager_Siebel CRM Technical Lead
Vodafone Group (company site, opens in a new tab)12–18 yrsPuneOn-siteDirect career pageEst. 30–45 LPA
Posted on 27 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end operational accountability for Oracle Siebel CRM platforms including production support, incident and problem management, ensuring SLA compliance and service stability.
- Lead platform reliability improvement through SRE practices, automation of deployment/monitoring/operations, and AI-driven optimisation initiatives.
- Manage vendor relationships, serve as senior technical escalation point, provide operational reporting, and lead a team of L2 support engineers including mentoring and workforce planning.
Minimum Requirements
- 12+ years of Telecom IT or Oracle BSS experience with substantial hands-on Oracle Siebel CRM production support.
- At least 5 years leading application support or operational teams.
- Strong expertise in Siebel CRM components (EAI, Configuration, Workflow, scripting), Unix/Linux administration, and Oracle SQL performance troubleshooting.
- Experience with Service Management (Incident, Problem, Change, Release), ITIL framework, and stakeholder/vendor management; knowledge of monitoring tools like Dynatrace, AppDynamics, Kibana, Splunk, or Zabbix.
Ideal Candidate Profile
- Experienced in managing critical production services with proven ability to lead major incident resolution to service restoration.
- Strong operational focus with expertise in applying Site Reliability Engineering and automation to improve platform stability and operational efficiency.
- Skilled in collaborating across architecture, delivery, business, and vendor teams to deliver continuous service improvements and manage risk.