Sales Manager-Retail Sales-Retail Sales

Develop and execute strategies to grow and retain credit card customer base, increase transaction activation, and balance risk with profitability.

Analyze portfolio metrics such as attrition and customer engagement across segments and categories to recommend portfolio actions minimizing attrition.

Manage customer lifecycle communications post-card acquisition, coordinating with multiple internal teams and ensuring timely resolution of issues within TAT.

5-7 years of post-MBA experience or undergraduate CA degree managing credit card portfolios.

Strong analytical skills for understanding spend patterns and customer segmentation.

Experience with strategic business initiatives to enhance customer engagement and spending.

Work Experience Required: 5-7 years post MBA or undergraduate CA in cards portfolio management.

Experienced credit card portfolio manager comfortable with detailed analytics and iterative strategy refinement.

Skilled in cross-functional coordination across alliance, product, marketing, operations, legal, and compliance teams.

Focused on driving measurable business targets including activation rates, attrition reduction, and customer lifecycle communication management.