Sales Manager-Retail Sales-Retail Sales
Kotak Securities Limited (company site, opens in a new tab)5–7 yrsChandigarhOn-siteDirect career pageEst. 12–22 LPA
Posted on 27 Sept
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Job description
Structured overview of role & requirements
About This Role
- Develop and execute strategies to grow and retain credit card customer base, increase transaction activation, and balance risk with profitability.
- Analyze portfolio metrics such as attrition and customer engagement across segments and categories to recommend portfolio actions minimizing attrition.
- Manage customer lifecycle communications post-card acquisition, coordinating with multiple internal teams and ensuring timely resolution of issues within TAT.
Minimum Requirements
- 5-7 years of post-MBA experience or undergraduate CA degree managing credit card portfolios.
- Strong analytical skills for understanding spend patterns and customer segmentation.
- Experience with strategic business initiatives to enhance customer engagement and spending.
- Work Experience Required: 5-7 years post MBA or undergraduate CA in cards portfolio management.
Ideal Candidate Profile
- Experienced credit card portfolio manager comfortable with detailed analytics and iterative strategy refinement.
- Skilled in cross-functional coordination across alliance, product, marketing, operations, legal, and compliance teams.
- Focused on driving measurable business targets including activation rates, attrition reduction, and customer lifecycle communication management.