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Job Description
Structured overview of role & requirementsAbout This Role
Provide managed networking services ensuring client IT infrastructure uptime and operational continuity.
Proactively monitor and resolve first-line technical incidents using ITSM tools and SOPs, escalating as needed.
Support maintenance activities, optimize incident management processes, and contribute to disaster recovery and project support.
Minimum Requirements
Bachelor’s degree in Information Technology, Computing, or equivalent experience.
Basic knowledge of networking technologies: Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus/ASr/ISr devices, and standard routing protocols (BGP, OSPF, EIGRP).
Experience with ITSM tools and processes and disciplined ticket management.
Work Experience Required: Not explicitly mentioned in the JD, Workplace Type: On-site.
Ideal Candidate Profile
Entry-level or early-career professional with foundational networking knowledge and exposure to security appliances and routing protocols.
Detail-oriented and process-driven individual capable of following SOPs and efficiently resolving incidents at L1 support level.
Comfortable working in on-site delivery model with ability to manage client communication across diverse cultures and adhere to defined procedures.