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Job Description
Structured overview of role & requirementsAbout This Role
Own implementation of deployment quality strategy for assigned accounts, ensuring alignment with client expectations and business unit priorities.
Drive quality control and customer satisfaction initiatives, including managing CSAT surveys, client escalation tracking, and early warning systems for risk and quality issues.
Lead continuous improvement efforts across projects to enhance efficiency, productivity, and cost savings, while managing and developing the quality team.
Minimum Requirements
8-10 years of experience in Delivery Management.
Mandatory skill: Delivery Management.
Location requirement: Pune, Maharashtra, India.
Work Experience Required: 8-10 years as explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing quality assurance and customer satisfaction at account or portfolio level in large IT service organizations.
Ability to lead strategic quality processes, including early warning systems and continuous improvement initiatives, collaborating with delivery and account leadership.
Proven skills in team management, capability building, and driving operational metrics that impact client satisfaction and resource productivity.