ACCOUNT QUALITY MANAGER L2
Wipro Limited (company site, opens in a new tab)8–10 yrsPuneOn-siteDirect career pageEst. 12–20 LPA
Posted on 27 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own implementation of deployment quality strategy for assigned accounts, ensuring alignment with client expectations and business unit priorities.
- Drive quality control and customer satisfaction initiatives, including managing CSAT surveys, client escalation tracking, and early warning systems for risk and quality issues.
- Lead continuous improvement efforts across projects to enhance efficiency, productivity, and cost savings, while managing and developing the quality team.
Minimum Requirements
- 8-10 years of experience in Delivery Management.
- Mandatory skill: Delivery Management.
- Location requirement: Pune, Maharashtra, India.
- Work Experience Required: 8-10 years as explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing quality assurance and customer satisfaction at account or portfolio level in large IT service organizations.
- Ability to lead strategic quality processes, including early warning systems and continuous improvement initiatives, collaborating with delivery and account leadership.
- Proven skills in team management, capability building, and driving operational metrics that impact client satisfaction and resource productivity.