Manager | ITSM | Bengaluru Eco space | Technology Strategy & Transformation
Deloitte (company site, opens in a new tab)10+ yrsBengaluruOn-siteDirect career pageEst. 22–35 LPA
Posted on 26 Sept
Reach people at Deloitte
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Deloitte you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Establish and operationalize SIAM governance frameworks across multi-vendor IT ecosystems to drive service delivery excellence and operational governance.
- Lead governance for Incident, Problem, Change, and Major Incident Management with focus on reducing major incidents through process optimization and RCA governance.
- Drive vendor accountability, develop operational KPIs, and support AIOps adoption for proactive IT operations and operational transformation.
Minimum Requirements
- 10+ years of relevant experience in Vendor Management, SIAM, ITSM Governance, Incident or Major Incident Management, or Managed Services Operations.
- Mandatory skills: ITIL process knowledge, experience with large-scale ERP/MIS/Infrastructure support environments, vendor governance, and operational reporting.
- Bachelor’s degree in Engineering, IT, Computer Science or related field; ITIL certification preferred.
- Work Mode: Bangalore-based, Work from Office 5 days a week.
Ideal Candidate Profile
- Experienced in leading SIAM governance and managed services governance within complex multi-vendor IT environments.
- Proven ability to implement operational governance frameworks, drive service delivery excellence, and lead major incident reduction initiatives.
- Comfortable working with cross-functional teams and MSPs to mature governance operating models and enable AIOps-driven operational transformation.