Manager | ITSM | Bengaluru Eco space | Technology Strategy & Transformation
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Job Description
Structured overview of role & requirementsAbout This Role
Establish and operationalize SIAM governance frameworks across multi-vendor IT ecosystems to drive service delivery excellence and operational governance.
Lead governance for Incident, Problem, Change, and Major Incident Management with focus on reducing major incidents through process optimization and RCA governance.
Drive vendor accountability, develop operational KPIs, and support AIOps adoption for proactive IT operations and operational transformation.
Minimum Requirements
10+ years of relevant experience in Vendor Management, SIAM, ITSM Governance, Incident or Major Incident Management, or Managed Services Operations.
Mandatory skills: ITIL process knowledge, experience with large-scale ERP/MIS/Infrastructure support environments, vendor governance, and operational reporting.
Bachelor’s degree in Engineering, IT, Computer Science or related field; ITIL certification preferred.
Work Mode: Bangalore-based, Work from Office 5 days a week.
Ideal Candidate Profile
Experienced in leading SIAM governance and managed services governance within complex multi-vendor IT environments.
Proven ability to implement operational governance frameworks, drive service delivery excellence, and lead major incident reduction initiatives.
Comfortable working with cross-functional teams and MSPs to mature governance operating models and enable AIOps-driven operational transformation.