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Job Description
Structured overview of role & requirementsAbout This Role
Develop, embed, and scale process improvements using lean methodologies and AI-based automation across multiple business units.
Lead change management, training, and adoption efforts to drive measurable improvements in customer satisfaction (CSAT, NPS) and operational metrics.
Partner cross-functionally to govern customer success frameworks, monitor adoption metrics, and build internal capabilities with AI-enabled tools and process playbooks.
Minimum Requirements
4 to 8 years of experience in process improvement, operations management, or customer success enablement roles.
Graduation degree required (any discipline).
Experience with lean methodology, process automation (RPA, AI), and customer success metrics (CSAT, NPS).
Preferably exposure to operations-heavy industries such as energy, infrastructure, manufacturing, or tech-enabled services.
Ideal Candidate Profile
Experienced in driving cross-functional adoption and influencing teams in ops-heavy environments.
Proficient in data tracking and analysis of adoption KPIs and customer metrics through dashboards.
Capable of leading organizational change management and building customer-first process cultures leveraging AI and automation.