Senior Manager - Reliability Engineering
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Job Description
Structured overview of role & requirementsAbout This Role
Lead and continuously improve the L2/SRE function to enhance service reliability, resilience, and operational efficiency of critical enterprise applications.
Define and mature reliability metrics (SLOs, SLIs), reduce operational toil via automation and improved tooling, and enforce observability and operational readiness standards.
Oversee incident and problem management, change management, and collaborate across engineering and infrastructure teams to ensure production reliability and drive resilience improvements.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD.
Experience leading or managing a Level 2/SRE or production support engineering team responsible for enterprise application reliability.
Proven skills in defining and implementing Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets for reliability management.
Strong knowledge of incident management, problem management, ITSM practices, change management processes, and operational readiness standards.
Ideal Candidate Profile
Senior-level technology leader with deep expertise in reliability engineering and production support functions in complex global financial or enterprise IT environments.
Operates with strong technical judgment in high-pressure operational situations, prioritizing risk-based decisions and driving continuous improvement across teams.
Experienced in fostering engineering partnerships and collaboration to integrate reliability learnings into engineering priorities and drive technical debt remediation.