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Job Description
Structured overview of role & requirementsAbout This Role
Own customer onboarding and optimization processes to ensure smooth and timely adoption of Upshot.ai platform.
Manage and execute customer engagement and marketing campaigns aimed at achieving engagement and revenue goals.
Analyze client KPIs regularly, provide insights from data, present performance reports, and maintain 100% client retention.
Minimum Requirements
Work Experience Required: 2-5 years in customer success, customer engagement or similar role.
Educational Qualification: Any graduation.
Mandatory skills include customer handling, multimedia marketing campaigns, customer engagement, advanced Excel, and data analysis.
Strong client leadership skills and experience interacting with C-level executives.
Ideal Candidate Profile
Detail-oriented and highly organized with ability to manage multiple tasks and maintain campaign documentation.
Capable of working cross-functionally with product, sales, marketing, and business development teams to deliver client success.
Demonstrates leadership mindset and strong communication skills to act as trusted advisor and advocate for clients.