Customer Success Manager
[x]cube LABS (company site, opens in a new tab)2–5 yrsHyderabadOn-siteDirect career pageEst. 6–12 LPA
Posted on 26 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own customer onboarding and optimization processes to ensure smooth and timely adoption of Upshot.ai platform.
- Manage and execute customer engagement and marketing campaigns aimed at achieving engagement and revenue goals.
- Analyze client KPIs regularly, provide insights from data, present performance reports, and maintain 100% client retention.
Minimum Requirements
- Work Experience Required: 2-5 years in customer success, customer engagement or similar role.
- Educational Qualification: Any graduation.
- Mandatory skills include customer handling, multimedia marketing campaigns, customer engagement, advanced Excel, and data analysis.
- Strong client leadership skills and experience interacting with C-level executives.
Ideal Candidate Profile
- Detail-oriented and highly organized with ability to manage multiple tasks and maintain campaign documentation.
- Capable of working cross-functionally with product, sales, marketing, and business development teams to deliver client success.
- Demonstrates leadership mindset and strong communication skills to act as trusted advisor and advocate for clients.