After-Sales Lead – Automation Unit
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Job Description
Structured overview of role & requirementsAbout This Role
Manage service and maintenance of BMS and IoT automation systems across multiple cities, ensuring technical KPIs like Automation Uptime, Data Quality Index, and energy savings targets are met.
Lead and mentor a geographically distributed team of Service Engineers, monitor workloads, and drive accountability.
Drive service revenue growth via client engagement, upselling, and implementing SOPs for service workflows and performance tracking.
Minimum Requirements
6 - 10 years of relevant work experience in service delivery for automation/BMS/IoT systems.
Bachelor's degree in Engineering (Electrical, Electronics, Instrumentation, Mechanical).
Proven expertise in BMS, IoT, HVAC technologies, and service management including preventive maintenance and troubleshooting.
Work Experience Required: 6-10 years; Location: Delhi, India; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced leader capable of managing and motivating a dispersed technical service team to meet strict uptime and performance KPIs.
Strong analytical skills with a focus on continuous improvement and operational excellence in automation and energy efficiency contexts.
Skillful in stakeholder management and client-facing communication, adept at upselling and expanding service revenue streams.