After-Sales Lead – Automation Unit
Smart Joules (company site, opens in a new tab)6–10 yrsDelhi NCROn-siteDirect career pageEst. 12–20 LPA
Posted on 26 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage service and maintenance of BMS and IoT automation systems across multiple cities, ensuring technical KPIs like Automation Uptime, Data Quality Index, and energy savings targets are met.
- Lead and mentor a geographically distributed team of Service Engineers, monitor workloads, and drive accountability.
- Drive service revenue growth via client engagement, upselling, and implementing SOPs for service workflows and performance tracking.
Minimum Requirements
- 6 - 10 years of relevant work experience in service delivery for automation/BMS/IoT systems.
- Bachelor's degree in Engineering (Electrical, Electronics, Instrumentation, Mechanical).
- Proven expertise in BMS, IoT, HVAC technologies, and service management including preventive maintenance and troubleshooting.
- Work Experience Required: 6-10 years; Location: Delhi, India; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced leader capable of managing and motivating a dispersed technical service team to meet strict uptime and performance KPIs.
- Strong analytical skills with a focus on continuous improvement and operational excellence in automation and energy efficiency contexts.
- Skillful in stakeholder management and client-facing communication, adept at upselling and expanding service revenue streams.