Management Trainee – CX Operations & Strategy
Kapture CX (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 3–6 LPA
Posted on 26 Sept
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Job description
Structured overview of role & requirements
About This Role
- Support CX Operations & Strategy initiatives including programme adoption, process improvements, and operational tracking.
- Maintain and prepare reports, dashboards, and internal/external communications.
- Coordinate cross-functionally on program milestones and assist with operational data analysis and documentation.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Proficiency in Excel/Google Sheets and tracker maintenance.
- Strong written and verbal communication skills with structured thinking.
- Exposure to AI tools and prompt engineering.
Ideal Candidate Profile
- Familiarity with SaaS, CX operations, or client-facing business environments.
- Ability to handle operational reporting, programme management, and cross-team coordination.
- Interest or experience in process improvement, analytics, or automation within a business operations context.