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Job Description
Structured overview of role & requirementsAbout This Role
Support CX Operations & Strategy initiatives including programme adoption, process improvements, and operational tracking.
Maintain and prepare reports, dashboards, and internal/external communications.
Coordinate cross-functionally on program milestones and assist with operational data analysis and documentation.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD.
Proficiency in Excel/Google Sheets and tracker maintenance.
Strong written and verbal communication skills with structured thinking.
Exposure to AI tools and prompt engineering.
Ideal Candidate Profile
Familiarity with SaaS, CX operations, or client-facing business environments.
Ability to handle operational reporting, programme management, and cross-team coordination.
Interest or experience in process improvement, analytics, or automation within a business operations context.