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Job Description
Structured overview of role & requirementsAbout This Role
Identify and address employee and organizational development needs in collaboration with property leadership.
Design, develop, and deliver training programs covering product knowledge, company philosophy, customer service, and leadership skills.
Measure effectiveness of training programs to ensure return on investment and align training activities with organizational mission and key business indicators.
Minimum Requirements
2-year degree in HR, Hotel and Restaurant Management, Hospitality, Business Administration, or related; with 2 years experience and certified trainer; OR 4-year bachelor’s degree with certified trainer and no work experience required.
Certified trainer designation mandatory.
Experience in delivering and evaluating employee training programs.
Work Experience Required: Minimum 2 years if holding 2-year degree; no experience required if holding 4-year degree.
Ideal Candidate Profile
Experience working within hospitality or related domains, ideally with a focus on guest satisfaction and service excellence.
Proven ability to align training programs with organizational values and business goals.
Operationally skilled in measuring training impact and managing training budgets within a hospitality environment.