I&P GN - Song – Service- Manager - Process Excellence-PE

Lead end-to-end B2B Sales process transformation initiatives, including process assessment, future-state design, and implementation recommendations across Sales steps such as Lead Management, Opportunity and Pipeline Management, CPQ, and Order Management.

Drive integration of Sales platforms, AI/GenAI, automation, and analytics to optimize Sales processes and platform adoption, ensuring alignment with operating models and organizational change.

Lead client workshops, stakeholder management, delivery quality, team leadership, and contribute to Business Development activities including RFPs, proposals, and client presentations.

8-12 years of experience in management consulting, process transformation, Sales Operations, or related areas with demonstrated leadership of process transformation workstreams.

Bachelor's degree required; MBA/PGDM preferred.

Strong expertise in B2B Sales process transformation covering all key Sales process steps and Sales platforms (CRM, CPQ, CLM, Sales Planning, Forecasting, Incentive Compensation, Order and Revenue Management).

Proficiency in process mapping/modeling tools like Microsoft Visio and experience applying AI, GenAI, automation, and analytics to business process transformation.

Experienced in consulting leadership roles managing client delivery and consulting teams focused on B2B Sales transformation in Software, High Tech, or Communications industries.

Strong ability to connect Sales processes, technology platforms, AI integration, and operating models into practical transformation solutions with measurable impact.

Proven track record in leading executive communications, client workshops, stakeholder management, and business development activities linked to Sales process excellence and digital transformation.