I&P GN - Song –Service- Senior Manager - Process Excellence-PE
Accenture (company site, opens in a new tab)12–18 yrsMumbaiOn-siteDirect career pageEst. 30–55 LPA
Posted on 25 Sept
Reach people at Accenture
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Accenture you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead and govern process transformation methodology and quality across multiple client engagements, including embedding AI into future state process designs.
- Manage senior client relationships and act as executive governance contact, ensuring risk management, stakeholder alignment, and program delivery confidence.
- Drive business growth through account expansion, pipeline generation, and develop the practice through mentoring, capability building, and thought leadership.
Minimum Requirements
- Minimum 12 years of experience in process excellence, process redesign, or management consulting.
- MBA or equivalent postgraduate degree from a Tier 1 institute.
- Lean Six Sigma certification is mandatory (Black Belt preferred).
- Experience with process re-engineering, customer service transformation, and AI-enabled process design required.
Ideal Candidate Profile
- Experienced in leading large, complex consulting engagements with end-to-end accountability for delivery and client satisfaction.
- Capable of defining and governing methodology across client portfolios and managing multi-level consulting teams.
- Strong understanding of AI, CCaaS, CRM platforms, and customer-centric service design to provide strategic technology direction.