Senior Trade Operations Analyst
Intercontinental ExchangeMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Conduct real-time surveillance and management of trading activities and prices on ICE Futures products to maintain orderly markets.
Calculate daily and final settlement prices critical for benchmark referencing and clearinghouse risk management.
Provide frontline customer support including training, troubleshooting, and proactive issue escalation related to proprietary trading systems.
Minimum Requirements
College degree or equivalent work experience in a customer-focused environment.
Knowledge of commodity markets, financial trading, or equity brokerage business; futures market exposure is a plus.
Experience Required: Not explicitly mentioned in the JD.
Working knowledge of at least one of Salesforce, ServiceNow, or MS Office.
Ideal Candidate Profile
Experienced in monitoring electronic trading platforms and managing price controls within futures or similar financial markets.
Skillful communicator with a strong analytical mindset capable of multitasking and problem-solving under pressure.
Operates effectively as a frontline support specialist providing direct customer service, training, and issue resolution for complex financial trading technology.