Senior Trade Operations Analyst
Intercontinental Exchange (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 18–30 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Conduct real-time surveillance and management of trading activities and prices on ICE Futures products to maintain orderly markets.
- Calculate daily and final settlement prices critical for benchmark referencing and clearinghouse risk management.
- Provide frontline customer support including training, troubleshooting, and proactive issue escalation related to proprietary trading systems.
Minimum Requirements
- College degree or equivalent work experience in a customer-focused environment.
- Knowledge of commodity markets, financial trading, or equity brokerage business; futures market exposure is a plus.
- Experience Required: Not explicitly mentioned in the JD.
- Working knowledge of at least one of Salesforce, ServiceNow, or MS Office.
Ideal Candidate Profile
- Experienced in monitoring electronic trading platforms and managing price controls within futures or similar financial markets.
- Skillful communicator with a strong analytical mindset capable of multitasking and problem-solving under pressure.
- Operates effectively as a frontline support specialist providing direct customer service, training, and issue resolution for complex financial trading technology.