Business Strategy & Ops-Associate-Bangalore
PwC (company site, opens in a new tab)2+ yrsBengaluruOn-siteDirect career pageEst. 12–18 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Engage with large, complex clients to support contact center transformation, service innovation, and cloud migration strategies.
- Design and facilitate collaborative interventions to drive stakeholder alignment and decision-making using human-centered systems and design thinking.
- Analyze customer journeys, contact center KPIs, and manage change enablement to deliver sustainable business improvements.
Minimum Requirements
- MBA degree mandatory.
- Minimum 2 years of relevant work experience.
- Proficiency in English (oral and written) required.
- Willingness to travel up to 40%.
Ideal Candidate Profile
- Experienced in contact center domain with knowledge of KPIs such as AHT, FCR, and NPS plus workforce management tools.
- Skilled in consulting environments with expertise in management/strategy consulting, business case development, and stakeholder management.
- Capable of applying design thinking, agile methodologies, and systems thinking to facilitate complex transformation projects.