Technology Specialist - IT Service, Support and Operations
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Job Description
Structured overview of role & requirementsAbout This Role
Manage and lead a team of engineers specialized in Cisco network software, overseeing design support and deployment of Cisco products.
Ensure high performance and integrity of a high traffic network infrastructure through configuration, troubleshooting, and maintenance of Cisco devices and network security compliance.
Oversee network performance assessments, plan network upgrades, manage ITIL processes including capacity, change, incident, vendor management, and participate in audits with 24x7 support availability.
Minimum Requirements
8-15 years of experience in network administration or related IT fields.
Bachelor's degree in network administration, information technology, computer science, or related disciplines.
Certifications required: Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP).
Experience with Cisco routing and switching, ASA Firepower IPS, Cisco AnyConnect, proxy setup, checkpoint firewall management, IT security compliance audits, and ITIL processes.
Ideal Candidate Profile
Experienced leader with proven ability to manage IT support teams and client/internal stakeholder communications in high traffic network environments.
Strong background in Cisco network device configuration, maintenance, and security compliance auditing.
Able to manage multitasking responsibilities involving network planning, upgrade implementation, 24x7 operational support, and ITIL aligned service management.