Technology Specialist - IT Service, Support and Operations
Infosys (company site, opens in a new tab)8–15 yrsPuneOn-siteDirect career pageEst. 12–22 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and lead a team of engineers specialized in Cisco network software, overseeing design support and deployment of Cisco products.
- Ensure high performance and integrity of a high traffic network infrastructure through configuration, troubleshooting, and maintenance of Cisco devices and network security compliance.
- Oversee network performance assessments, plan network upgrades, manage ITIL processes including capacity, change, incident, vendor management, and participate in audits with 24x7 support availability.
Minimum Requirements
- 8-15 years of experience in network administration or related IT fields.
- Bachelor's degree in network administration, information technology, computer science, or related disciplines.
- Certifications required: Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP).
- Experience with Cisco routing and switching, ASA Firepower IPS, Cisco AnyConnect, proxy setup, checkpoint firewall management, IT security compliance audits, and ITIL processes.
Ideal Candidate Profile
- Experienced leader with proven ability to manage IT support teams and client/internal stakeholder communications in high traffic network environments.
- Strong background in Cisco network device configuration, maintenance, and security compliance auditing.
- Able to manage multitasking responsibilities involving network planning, upgrade implementation, 24x7 operational support, and ITIL aligned service management.