Business Strategy & Operations -Senior Associate-Bangalore
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Job Description
Structured overview of role & requirementsAbout This Role
Collaborate with senior client stakeholders to co-design and implement business strategy and operations interventions focused on complex challenges.
Facilitate stakeholder alignment and decision-making using human-centered systems thinking, design thinking, and collaborative methodologies.
Drive sustainable change by supporting business leaders in solving problems, leveraging multidisciplinary innovation, and navigating risk and regulatory complexities.
Minimum Requirements
MBA / PGDM from a premier B-School with specialization in Sales, Marketing, Strategy, or Analytics.
5-8 years of relevant work experience in business strategy, operations, or management consulting.
Proficiency in oral and written English is mandatory.
Not explicitly mentioned in the JD: Notice period and specific location requirements.
Ideal Candidate Profile
Experienced in contact center strategy, AI-led transformation including GenAI, Conversational AI, and workflow automation.
Strong domain expertise in customer service operations, KPIs, workforce and quality management, omnichannel strategies, and customer journey mapping.
Skilled in consulting deliverables including problem solving, business case development, transformation roadmaps, and client engagement leadership with measurable impact.