Business Strategy & Operations -Senior Associate-Bangalore
PwC (company site, opens in a new tab)5–8 yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted on 25 Sept
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Job description
Structured overview of role & requirements
About This Role
- Collaborate with senior client stakeholders to co-design and implement business strategy and operations interventions focused on complex challenges.
- Facilitate stakeholder alignment and decision-making using human-centered systems thinking, design thinking, and collaborative methodologies.
- Drive sustainable change by supporting business leaders in solving problems, leveraging multidisciplinary innovation, and navigating risk and regulatory complexities.
Minimum Requirements
- MBA / PGDM from a premier B-School with specialization in Sales, Marketing, Strategy, or Analytics.
- 5-8 years of relevant work experience in business strategy, operations, or management consulting.
- Proficiency in oral and written English is mandatory.
- Not explicitly mentioned in the JD: Notice period and specific location requirements.
Ideal Candidate Profile
- Experienced in contact center strategy, AI-led transformation including GenAI, Conversational AI, and workflow automation.
- Strong domain expertise in customer service operations, KPIs, workforce and quality management, omnichannel strategies, and customer journey mapping.
- Skilled in consulting deliverables including problem solving, business case development, transformation roadmaps, and client engagement leadership with measurable impact.